Zendesk MCP Server
A Model Context Protocol server that gives an AI assistant access to Zendesk tickets, comments, and Help Center articles, authenticating as the operator who runs it.
Zendesk MCP Server is a Model Context Protocol server for Zendesk. It provides tools for retrieving and managing tickets and comments, prompts for ticket analysis and drafting responses, and access to Help Center articles as a knowledge base.
It authenticates over OAuth with each operator's own Zendesk login, so API calls carry that operator's identity and Zendesk applies their normal role, group restrictions, and ticket access; comments posted through it are attributed to them. An older API token method still works but is deprecated.
Setup registers a public OAuth client in Zendesk's Admin Center with a redirect URL and scoped permissions, then configures the server through environment variables such as the subdomain and client identifier.